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FREE SHIPPING ON ALL ORDERS $100 +

THE ONE THING THAT SETS US APART FROM OTHER SERVICES IS OUR SHIPPING. ONCE THE ORDER IS PLACED, THE ITEMS WILL BE PACKAGED AND SHIPPED WITHIN 24 HOURS. PACKAGE DELIVERY IS 2-6 BUSINESS DAYS.

RETURN & EXCHANGE POLICY

 

  OUR GOAL AT CAPANOVA IS TO ENSURE EVERY CUSTOMERS SATISFACTION AND EXCEED EACH AND EVERYONE'S EXPECTATIONS. WE PRIDE OURSELVES ON TOP TIER CUSTOMER SERVICE.


  • AFTER PURCHASE, EACH ONLINE CUSTOMER HAS 14 DAYS TO RETURN OR EXCHANGE ITEM(S)
  • AFTER PURCHASE IN-STORE CUSTOMERS HAVE 1 WEEK TO EXCHANGE PURCHASED ITEM(S)
  • ALL ITEMS MUST BE IN ORIGINAL CONDITIONS, TAGGING MUST BE PRESENT, ITEM MUST BE UNWASHED
  • EXCHANGES MUST BE EQUIVALENT IN COST, OR YOU WILL HAVE TO PAY THE ADDITIONAL DIFFERENCE
  • RETURN LABELS ARE ONLY PROVIDED IF THE ITEM RECIEVED IS THE INCORRECT ITEM OR DEFECTIVE
  • ONCE WE RECEIVE YOUR RETURN, WE WILL REFUND YOUR ORDER AND YOU WILL RECEIVE YOUR MONEY IN 5-15 BUSINESS DAYS
  • IF YOUR PURCHASE IS DAMAGED IN ANY WAY WE WILL NOT TAKE IT BACK 
  • AN IN-STORE RETURN REQUIRES THE SAME CARD YOU MADE THE INITIAL PURCHASE WITH

     *IF YOU HAVE ANYMORE QUESTIONS OR CONCERNS, PLEASE FILL OUT THE CONTACT FORM BELOW*


All Returns must be shipped to:
CAPANOVA
2726 Short Vine Street
Cincinnati, OH 45219
United States

EVEN THOUGH NEW ERA HAS MULTIPLE FACTORIES, ALL OF OUR FITTEDS ARE 100% MADE IN BANGLADESH.

A FITTED COLLECTION DROPS EVERY SUNDAY AT 12PM EST IN-STORE AND 1PM EST ONLINE. WEDNESDAYS ARE USUALLY FOR SMALLER COLLECTIONS AND MORE. TO STAY UPDATED, PLEASE FOLLOW OUR INSTAGRAM AND SIGN UP FOR WEEKLY EMAIL UPDATES.

OUR FITTED HATS ARE FIRST COME, FIRST SERVE. WE WILL NOT HOLD FITTED HATS FOR ANYONE. ONCE THEY'RE GONE, THEY ARE GONE. IF YOU ARE INTERESTED IN THE CHANCES OF A RESTOCK MAKE SURE TO FOLLOW US FOR UPDATES ON SIZES OR RESTOCKS.

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