FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on the size guide tab at the bottom of the page.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. All Shipping & Return Information can be seen on the corresponding Policy Page.
PAYMENTS & SAFETY
What forms of payment are accepted?
We accept all major credit card companies!
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Shipping, Returns, & Exchanges
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long does it take to ship my order?
Our fulfillment team aims to distribute your order as quickly as possible, taking on average 3-4 days to dispatch.
How long does it take to receive my order after dispatch?
Domestic Shipping can take up to 5 business days.
Foreign Shipping can take up to 14 business days.
*Due to global supply chain challenges, shipping times may vary.*
How much does it cost?
Shipping rates may vary depending on your region; total costs are calculated at checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you offer refunds or exchanges?
Yes, we offer full and partial refunds and exchanges.
Check out our full policy information HERE
Get in touch
Have questions about your order, or a general enquiry?