OUR GOAL AT CAPANOVA IS TO ENSURE EVERY CUSTOMER'S SATISFACTION AND EXCEED EACH AND EVERYONE'S EXPECTATIONS. WE PRIDE OURSELVES ON TOP-TIER CUSTOMER SERVICE.
- AFTER PURCHASE, EACH ONLINE CUSTOMER HAS 14 DAYS TO RETURN OR EXCHANGE ITEM(S)
- AFTER PURCHASE, IN-STORE CUSTOMERS HAVE 1 WEEK (7 DAYS)TO EXCHANGE PURCHASED ITEM(S)
- ALL ITEMS MUST BE IN ORIGINAL CONDITIONS, TAGGING MUST BE PRESENT, AND THE ITEM MUST BE UNWASHED, UNWORN AND IN NEW CONDITION
- EXCHANGES MUST BE EQUIVALENT IN COST OR GREATER. IF GREATER, YOU WILL HAVE TO PAY THE DIFFERENCE
- RETURN LABELS ARE ONLY PROVIDED IF THE ITEM RECEIVED IS THE INCORRECT ITEM OR DEFECTIVE
- IF THE WRONG ITEM WAS ORDERED OR YOUR MIND WAS CHANGED A RETURN LABEL CAN BE PROVIDED FOR A FEE OF $7.99, OR YOU CAN CREATE ONE YOURSELF
- ONCE WE RECEIVE YOUR RETURN, WE WILL REFUND YOUR ORDER AND YOU WILL RECEIVE YOUR MONEY IN 5-15 BUSINESS DAYS
- IF YOUR PURCHASE IS DAMAGED IN ANY WAY, WE WILL NOT TAKE IT BACK
- AN IN-STORE RETURN REQUIRES THE SAME CARD YOU USED FOR THE INITIAL PURCHASE WITH
